Mariano E.

Awful client service. Ordered a logo on plexiglass from them. Wanted an empty background if possible, so left the transparency in the TIFF file and added the PAID graphics check option on their site, thinking that I may be contacted by them if there was any issue with that. Alas, that option is just an automated check that went through, with no option whatsoever to contact the production. I finally received my logo and it was totally unusable (red background, only white wherever the logo was supposed to be)

I complained to them, hoping they would print a proper version for free, but they just said they had printed what I had sent (which is incorrect, since my TIFF file was displaying at least a proper logo).

Their "Quality Mgt" then wrote to me offering me a 20 CHF discount on my next order with them. Needless to say, I told them they could keep that discount and I would print the logo elsewhere.

All this to warn people about this company. It's a big machine that has removed any human communication from their processes. If you are lucky, it will get printed the way you intended. But if there's any hiccup, you will be left facing a faceless corporation that will neither give your money back nor help to fix the problem.