Marianne B.

A month ago a bought a gift for a friend as there was a special offer going on and I have always liked Kate Hudson. Then it offered half price on top of that for first time buyers - I thought "great!" and got a pair of leggings and tank top for £20. Far cheaper than they usually are on that site and was chuffed. I read all the terms and conditions they gave me while buying the product and unticked all the boxes offering subscriptions and thought I had avoided it. No emails confirming my £44 subscription either!

Yet still I woke up today to an email saying I had been billed £44 through my paypal! WTF, I didn; t sign up for anything. What company just automatically signs you up for something without specifically telling you that you will be billed. Looked at an email from them in my deleted folder and discovered at the very bottom of the payment confirmation email in small print "cancel or skip month of your subscription by calling this number".

Luckily I called the number and they cancelled it pretty quickly and the lady was very polite, (so that is one positive from the experience) then got an email immediately detailing I cancelled my VIP Membership - so why the hell can't they send an email for confirm your VIP membership BEFORE you agree to it? Because it's a scam that's why; made to catch you out and take money from you! I have contacted Paypal for a refund on an unauthorised payment and have my fingers crossed that I will recieve that £44 back as that is not small change. Absolutely livid and will never be buying from them again just in case.

Taught me to be VERY careful in the future, however no other online store has ever pulled something like this and hopefully will not happen to me again.