We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Marianela G.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Health

Member since October 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    6

Review Distribution

1 Review by Marianela

10/21/20
I got the wrong glasses and I haven't been able to get an exchange or refund from them. I ordered navy glasses and got lavender.
rayas5
James S. – GlassesUSA Rep
Hi Marianela,

We are sorry to hear that the glasses didn’t meet your expectations. We’d be happy to process your return request.

We had sent you the link for returning your glasses on Sept. 18 during your chat session with our service representative. However, it appears that you did not fill it out. Our Returns Team has sent another link to the returns form for you to fill out and return your glasses.

If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA

Marianela hasn’t received any votes.

Marianela hasn’t received any thanks yous.

Marianela doesn’t have any fans yet.

Marianela isn’t following anybody yet.

Similar Reviewers on Sitejabber

chrisc1924
12/1/20

Terrible quality control. I paid over $250 for a pair of glasses with 3 lens upgrades. Received...

dianew711
11/30/20

I have no idea how to get my prescription to you. In your instructions, you said that I would be...