We’re in this together! Stay safe with our COVID-19 guide

View
×

Contributor Level

Total Points
80

1 Review by Marianela

32.3K Views
10/21/20

I got the wrong glasses and I haven't been able to get an exchange or refund from them. I ordered navy glasses and got lavender.

rayas5
James S. – GlassesUSA Rep

Hi Marianela,

We are sorry to hear that the glasses didn’t meet your expectations. We’d be happy to process your return request.

We had sent you the link for returning your glasses on Sept. 18 during your chat session with our service representative. However, it appears that you did not fill it out. Our Returns Team has sent another link to the returns form for you to fill out and return your glasses.

If you require any assistance, please contact our service representatives at 1 844 244-1186 or by live chat on our site.

Our apologies, again, for any inconvenience.

Yours truly,
GlassesUSA

Marianela hasn’t received any votes.

Marianela hasn’t received any thanks yous.

Marianela doesn’t have any fans yet.

Marianela isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

stevenx204
7/23/21

After entering shipping/billing address, and purchase information - once i hit "purchase" i kept...

adelm33
7/23/21

It took over 20 and still no glasses tried to call and cancel order but they refused terrible...