Mariana V.

Horrible service, no care for the clients at all. Completly overpriced considering the state of the house (the only decent part was the bedroom). There was mold in the bathtub and no one would clean it (even when the cleaning lady would go to "clean" the house) and we had to be the ones to try to clean with bleach. The oven was never ever cleaned! Everything was broken down all the time and took forever to repair. The shower blocked three times in the time I was there and it is something that should be considered urgent to repair but it always took more than two days to be repaired. Once we were three weeks without a working washing machine. We had to shower in the dark for a week because that was how long it took for them to go there to replace a lightbulb! Once, we were robbed because the lock in the house was a stupid thumblock which according to the police was easily open without a key, and we had a huge fight with the agency to get them to change the lock! Like, we had just been robbed what else did they need to see that that lock was not enough to garantee the tenants safety? Also, because it occured on a friday, we had to wait for the weekend to pass for them to came and repair the door of the bedrooms that the robbers had broken down. I found this completly disregarding of our feelings as we had just been robbed and obviously were not feeling safe and having to sleep with the door of the bedroom broken down just made that worse! Surely, the "not working on weekends rule" could be bent in a time such as this! As all of this was not enough, even though they say they will return the deposit within 15 working days and I have left almost three months ago, I never received my deposit back. I contacted them repitedly about this matter with no answer for more than a month (I was even expelled from the whatsapp group for bringing this up and asking for help in getting an answer back from my emails!). When they finally answered, they said it was because they were waiting on the eletricity company to know if there had been any months when we had used more than our allowance just so they could charge even more money! Completly disregarding how they could be hindering the clients lifes by holding their money! I have waited a while hoping they would solve the matter, but eventually started sending emails again, and again they did not answer. Now I have tried to contact them again and it says that the email no longer exists! Just horrible experience in every way.

Horrible service, no care for the clients at all. Completly overpriced considering the state of the house (the only decent part was the bedroom). There was mold in the bathtub and no one would clean it (even when the cleaning lady would go to "clean" the house) and we had to be the ones to try to clean with bleach. The oven was never ever cleaned! Everything was broken down all the time and took forever to repair. The shower blocked three times in the time I was there and it is something that should be considered urgent to repair but it always took more than two days to be repaired. Once we were three weeks without a working washing machine. We had to shower in the dark for a week because that was how long it took for them to go there to replace a lightbulb! Once, we were robbed because the lock in the house was a stupid thumblock which according to the police was easily open without a key, and we had a huge fight with the agency to get them to change the lock! Like, we had just been robbed what else did they need to see that that lock was not enough to garantee the tenants safety? Also, because it occured on a friday, we had to wait for the weekend to pass for them to came and repair the door of the bedrooms that the robbers had broken down. I found this completly disregarding of our feelings as we had just been robbed and obviously were not feeling safe and having to sleep with the door of the bedroom broken down just made that worse! Surely, the "not working on weekends rule" could be bent in a time such as this! As all of this was not enough, even though they say they will return the deposit within 15 working days and I have left almost three months ago, I never received my deposit back. I contacted them repeatedly about this matter with no answer for more than a month (I was even expelled from the whatsapp group for bringing this up and asking for help in getting an answer back from my emails!). When they finally answered, they said it was because they were waiting on the eletricity company to know if there had been any months when we had used more than our allowance just so they could charge even more money! Completly disregarding how they could be hindering the clients lifes by holding their money! I have waited a while hoping they would solve the matter, but eventually started sending emails again, and again they did not answer. Now I have tried to contact them again and it says that the email no longer exists! Just horrible experience in every way.