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Placed my orders weeks ago planning for Valentines day. Now it has been 3 weeks and I am still waiting! Called (did I mention I had to call 5 times before even getting a hold of someone?) and emailed, received an apology but no real deadline as to when my package will be received. Disappointed doesn't begin to describe how pissed off I am. Was thinking about becoming a VIP member and am glad I tested it out before subscribing. Buyers BEWARE!
* Adore Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Mariana S.'s review of Adore Me earned 2 Very Helpful votes
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Hello Mariana,
Thank you for your review!
We are deeply sorry to hear you had such an unpleasant experience with your order.
We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
We were able to look into your account and we are very sorry to see that your order has been processing for a long period of time. Orders usually ship within 2 business days of being processed. We do acknowledge that this is simply unacceptable.
This is why, we deeply regret the bad experience this has caused you. We recently had a huge volume of incoming orders that we did not anticipate and that has caused some mix-up and delay with some of the packages. We have since then sent a second team to the warehouse to reduce the processing time to normal and to ensure that this kind of delay will never happen again.
We are now close to having our shipping and delivery rates back to normal.
Furthermore, we are very happy to see that you have been in contact with our customer relationship specialists, both on emails and social media, and the situation was properly handled to meet your expectations.
We apologize for any inconvenience caused and appreciate your patience and understanding in this matter.
Let us know if you shall need any further assistance. We are always here to help you!
Best,
Adore Me
help@adoreme.com