Thumbnail of user mariamw2

Mariam W.

Contributor Level

Total Points
82

1 Review by Mariam

  • River Island

5/2/17

I ordered some clothes which included a crop top and pencil skirt set. When I received my package I tried on the set together. The top fit but I oredered the wrong size for the skirt. It was way too big, about 2-3 sizes too big. When I went to take off the skirt I grabbed the side of the waist and felt something wierd. When I looked there was a tear/rip on the seam where the elastic and fabric meet. I know for sure that I received this item damaged because the skirt was so large that I didn't have a struggle pulling them up and on or off. I barley handled that skirt. So I emailed customer support and they told me that I have to pay to ship the item back to the UK and they will see about reimbursing me the shipping cost if they come to a conclusion that the item was shipped damaged. That right there is the most ridiculous solution for a customer who spent money and received a damaged item. I live in Orlando, Fl and last time I checked it cost over $100 to ship overseas. I loved Rihanna up until this point. How could you let your company treat your fans like a door mat? This sailor has jumped ship! F you NAVY! You will never see another cent from this gyal! I will do my best to let as much people know about this horrific experience. And because I have no choice but to keep the damaged item, I am going to set it on fire while filming to show how cheap this company really is and then post it on youtube so it can go viral! How you like them apples with your cheap clothing called RIVERISLAND!

Mariam Has Earned 2 Votes

Mariam W.'s review of River Island earned 2 Very Helpful votes

Mariam hasn’t received any thanks yous.

Mariam doesn’t have any fans yet.

Mariam isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user fmbyamyw
2/28/24

I returned a pair of sandals in January using River Islands return portal. It was confirmed as...

Thumbnail of user kristif110
2/2/24

I have been a long time customer of river island. Recently I had an order left in an unauthorised...