Mariam M.

Tried to book flights 5 times in a row on flight hub since it was the cheapest rate I found. Four times in a row, I input every detail requested (passenger info, seat info, billing info, numbers, emails, etc.) Only to hit submit and receive a message that says this flight has changed or not available. Called into flight hub to reserve over the phone. Had the reservation rep tell me if I wanted that specific flight I had to pay it now (and the price of course had increased) to guarantee this flight and my ticket. I said fine. Provided him with the same info that I had already entered several times, spelling everything out, only for him to submit the info and tell me he can't do it either. Even though we both saw from different ends that there were 4 seats available that had magically disappeared in a span of 20 min 5 different times. Then I inform him that I want to cancel the ticket I previously booked 30 min ago because I needed to have 2 tickets booked for that flight and the second one wasn't working. He then informs me that he can't help me but I'll need to pay a $150 fine for cancellation. And he had to transfer me to customer service; I said fine but asked that he explain the situation so I don't have to do it all over again. Did he do that? Of course not. He transferred me to someone that said, if I refuse to pay the cancellation fee, they'll just keep the reservation and won't cancel it. Oh and did I mention that both people refused to transfer me to a manager. And when I told them they were a bunch of scammers and this is unacceptable for a ticket I just booked 30 min ago, and conidering any respectable company provides 24hrs free cancellation, I was placed on mute for a few seconds. When the rep came back, she asked me to hold to look into it further. 15 min later, she informed me I can have a full refund within 10 to 15 business days. They are so quick to take your money, have the poorest customer service, aparently have no managers, and run a big scam on their website. I never write bad reviews but after my experience I will be posting this review in every website it can be shared on. Terrible experience and will never return!