MARIA M.

I cannot even begin to describe how horrible of an experience we''ve had with ATG stores. Awful. We ordered a bed over 30 days ago and still do not have the correct product! First, we were told the bed would ship immediately, which it did not. After talking to several reps, we finally found one that got the shipment going. The product arrived within 2 business days via fed ex freight. Horrible packaging, one box was ripped open, and another said "BAD" in big, bold letters on both sides of it. We unpacked to see just what we had and what might be "bad," and found we were sent two headboards, rather than the headboard box and footboard box we needed, not to mention one of the headboards was damaged (one in BAD box). We thought, this can''t be difficult, 100% not our fault, and we promptly called in. We very clearly received two headboard boxes. That was over 2.5 weeks ago and we still have not received the correct product. I have called in, live-chatted, and emailed countless times, and my husband has too. Each time we end a conversation we confirm that someone will get back with us ASAP about the status of our order, and not ONCE has anyone done that! We have to call back in each time! They just cannot seem to get it right, nor have they made us a priority. It''s like beginning a brand new conversation each time we call, and they seem to be confused by this simple problem. We''re told a "manager is getting on it and hot-rushing" our replacement part one day, to being asked to provide more pictures of a product we don''t even have (footboard) two days later! It''s absolute craziness and so absurd that we''ve questioned if we are on some TV show where they test your limits. I would never, EVER recommend this company to anyone unless they enjoy a runaround and wasting their time/money. We still have not heard from one person in a superior rank, and we''ve shared our frustrations freely. DO NOT BUY FROM THIS COMPANY!