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Really frustrating experience, sadly. I bought a £450 Issey Miyake Pleats Please dress, which didn't fit me - totally normal. However Ssense do not provide any support for shipping returns, I had to arrange it independently (v surprising and unlike my experience with LN-CC / Outnet / Reformation etc., where returns are organised by the shopping platform). I sent off a number of Track & Trace returns that week; and this is the only one that got lost somewhere in Canada! This has never happened to me before, and I am at a loss what to do - have literally just had £460 (inc shipping from SSENSE in the first place!) gone down the drain. The whole point of online shopping is that you can feel comfortable returning high value items like you would in a store! Will not be shopping at SSENSE again.
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I bought an Issey Miyake Pleats Please dress, however it got lost in the post when I was trying to return it (didn't fit). The Returns aren't free, and aren't organised by Ssense. The loss of the dress has cost me £460
Maria L.'s review of SSENSE earned 3 Very Helpful votes
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