Maria K.

I wish I had come across this page before making a $900 mistake! I booked a trip to Breckenridge, CO from Dallas, TX. I realised within moments of the confirmation that the dates were a week off. I called and they told me to cancel the trip and rebook using the correct dates- which I did. I then got an email stating that Kiwi is not responsible for refunds and they would have to check with the airline. The airline confirmed a partial (50%) refund which Kiwi confirmed with me via email. I waited 8 weeks and still no credit posted to my account. When I contacted Kiwi about this they said I had 3 hours to approve the refund and that I hadn't called them to confirm it. I HAD called them AND emailed them within the hour of receiving confirmation of the refund. They are LIARS and THIEVES. Will be reporting them to the BBB in the United States. Not sure what else can be done to stop this fraud.

This is the worst scam in the U.S. since Bernie Madoff! They trick you into believing that you can win with just a simple starter pack, but clearly it is impossible because you are up against robo-bids that are probably programmed on their back end and not even real people. "Ghosts" they call them. Yep. Ghosts for sure. Phantom bidders. Trust me. Save your $75 or whatever they will scam you for and just put that money towards the $300 laptop you're trying so hard to win. I'm going to file a complaint with the BBB and see if I can get an attorney involved.