Maria I.

I had placed an order for a deluxe arrangement that was mostly white, green and pink. The arrangement arrived on the right day, but hours after I received confirmation of delivery. I had thought that this had to do with delivery to the wrong address, but this company assured me that after checking with the florist no delivery error was made. When the flowers were finally delivered to my mother in law they were in a terrible condition. They looked nothing like the picture (much smaller, not the same colour scheme), they arrived in an ugly box that was soaked, the cellophane around the bouquet was ripped and the note card was STAPLED to the flowers. After going back and forth with their customer service which by the way operates on Pacific Standard Time only all I was offered was a small discount. I had sent them pictures of this bad arrangement and disgusting way that the flowers had been delivered in and still that was all that was offered. They keep defending their terrible suppliers who fail to wear masks when delivering flowers instead of holding them to a higher standard. I spent over $100 on the arrangement that I ordered, it was a birthday gift for my mother in law that we could not visit because of Covid and the entire experience was ruined by this company and their supplier. Never again!