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I have been shopping with Lulu's for years and have never had a problem - though I have never had a package get lost. I returned an item like I have many times and proceeded on with my day. 2 weeks passed and I had not received a refund, so I reached out to customer service. She could not locate my return and told me to reach out to UPS and I told her I had already. Their wait times are almost an hour. She then said maybe I should go into the UPS store and ask. Though our city is now on stay at home order. FUN, RIGHT? So, she was unable to provide my refund (even though I did choose in-store credit) and I am unable to go into UPS. Lulu's is great until you actually hit a snag.
Mariah M.'s review of Lulus earned 7 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi Mariah,
Thank you for taking the time to write a review. We're so sorry to hear about the difficulty with this return! We would be happy to look into this further to see how we can assist you. We sent you a message using Sitejabber's system requesting more information - this way we can locate your purchase and get in touch with you directly.
Hope to hear from you soon! XOXO