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Mariah C.

Contributor Level

Total Points
82

1 Review by Mariah

  • Kate Spade

1/14/18

Although the actual bag and wallet I received was of good quality the customer service was not. I ordered $300 of products off of the Kate Spade website in early December. DHL contacted me saying I owed custom fees, which I already paid on the Kate Spade website. So when I contacted Kate Spade via email I was told to pay the DHL fees and send a picture of the receipt and I would get a refund of the charges which was $100, so I did that. They said I would get a confirmation email 3-5 business days saying the refund was on its way, this email never came. After 7 business days I emailed again, and once again received an email saying I would have more information in 3-5 business days. After not receiving an email, I emailed again this time a little more upset, and having stated I called the customer service number and waited an hour on hold with not hearing a word from an actual human. They responded with an excuse saying just since the time of the year it is really busy. Which I understand, but waiting an entire month for my refund which was promised to me is unacceptable, especially since Christmas has been over for 3 weeks now. Just overall not impressed at all.

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Mariah C.'s review of Kate Spade earned 2 Very Helpful votes

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