Maria H.

I ordered some extra wide walking sandals, which are very comfortable, leather uppers, and the way they are designed, they'll always FIT. All the straps on the shoes are adjustable. I was amazed when my shoes arrived within one day, and I didn't request any special handling. Zappos has excellent customer service.

I ordered my shoes Aug 3rd online. In the middle of the night I received a text from credit card if charge was okay, since it was charged overseas somewhere. Shoes cost $45 plus $10 shipping, and then some extra due to exchange rate, which wound up to be $61.53. I should have texted back no, but I really needed my shoes bad. Received an e-mail that my order was pending/processing. I never received a tracking no. My e-mail inquiry came back as undeliverable. I left a couple of messages on the phone, no one called me back. Never heard from them again, and after I had looked at all the complaints, I wished I thought about checking that out first. Called credit card and filed a dispute since I had a feeling there were no shoes coming. Week after that, a package was in my mail box, had something wrapped with material that looked like trash bag plastic. It came from China. I opened it, and shoes were supposed to be New Balance 8 extra wide, white, but there were some very poor quality Nike shoes that were at least 1 1/2 inch too short in length and 1 inch too narrow in width, and were black and colored. So I had to return them. Finally, found a form on Shoe Palace website in Morgan Hill, CA, and I filled it out. Per Credit Card instruction, I shipped the shoes with a tracking #, which cost me $12. So a week after that, I received a call from one of their employees, who said the shoes were not their product, and she'll send them back to me. I told her not to send them back here, because I am not going to spend $20-$30 mailing them back to China, since I already had spent $61 plus $12 so far and had no shoes. The employee insisted on shipping them back to me, and repeatedly I told her no, and she insisted she'd send them back to me. So it looks like they have a third party vendor in China, which I didn't know how that worked, and all the expenses would be on me, and no shoes. So I called my credit card and told them about my experience, and they took the charge off. They were going to get me fill out some paper work after my second complaint, and I didn't get any paper work, so I checked on it. They said they'll give me credit, which I found wonderful. I wound up ordering a pair of shoes from Zappos, and they were in my hands after two days. Should have done that in the first place, but thought I was getting a deal. It was a deal alright, spent $73 and had no shoes. It was 16 days ago that one of their employees called me, so far, 16 days later she didn't send the shoes back, and I don't want them back. As a matter of fact, I will never ever deal with the Shoe Palace again. The good reviews on this site must be some of their employees. My experience was as sour as a lemon and very upsetting to me.