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mariag1755

Maria G.

Contributor Level

Total Points
80

1 Review by Maria

9/13/21

If you need progressives, don't buy these. Single distance lenses for light RX are ok

If you have a strong scrip or want progressives, they use low quality type and you won't be able to see at any focal distance. You can either pay 50% of the cost and give back the glasses or get a 1 x store credit for the same thing.

Tip for consumers:
Only for weak prescriptions

Products used:
glasses

Service
Value
Shipping
Returns
Quality
jeffh609
Tahi J. – Zenni Optical Rep

Thank you for posting this Zenni review, which gives us an opportunity to address this matter. We wish to clarify that our lab is equipped to manufacture single vision lenses as well as bifocal and progressive lenses in a wide range of prescription strengths. We take pride in manufacturing quality products; consequently, if a customer reports having problems seeing clearly out of a pair of Zenni glasses, we are very eager to inspect the lenses to determine if there was an error during the manufacturing of the glasses, and we remake the glasses if the inspection results confirm the error. We also wish to explain that the return options you mentioned in your review - 100% store credit or 50% refund apply when glasses are returned to us for reasons other than a manufacturing error, such as if the customer purchased the wrong size or disliked the color of the frame, etc. However, if a customer receives a pair of glasses that they are unable to see out of, and we confirm that the prescription and pupillary distance (PD) were entered on the order correctly, we request that the glasses be returned for inspection. If you have had a similar problem with a recent order, and you were not given the opportunity to return the glasses to be inspected, or if you need help of any kind with a recent order, we invite you to email us at online_reviews@zennioptical.com. Please be sure to put your order number in the subject line of the email and attach a copy of your prescription and PD and we will respond within 48 hours. We hope to hear from you soon.

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