The worst co. I have ever tried to deal with. I returned boots in 12/09 and have been unsuccessfully trying to get a refund on the returned item that they acknowledged they did received. It is 3/27/2010 and I still have not received a refund. Can't get anyone to help me as a representative named Andy Zhang has stopped responding back to me. I now have been left w/no boots and have not been refunded the returned item! UGH!!