My experience was excellent i'm not sure what all the bad reviews are about. I was concerned when I purchased too so I messaged someone on instagram who was posted on their website pics, and I asked her if her experience was good and she said yes but that she only ordered swimsuits. I ordered my wedding dress form them and it came in 3 weeks time and I WAS SO HAPPY! It was a great fit, and I am so glad I went with my gut and ordered it, I had a great experience please feel free to ask me any questions about my experience. The customer service email was responsive and they reached out in a timely fashion, happy new years for 2020 everyone!