I ordered a bookcase set (3 pieces) 3 weeks ago. I put together 2 and the third turned out to be missing the hardware. After trying for hours to talk to someone on the phone we finally got a very helpful person to order the missing hardware. The problem is that it will take about 10 days to 2 weeks to get here. Without the third shelf I cannot complete the pieces and my office is a mess of boxes and half built furniture.