Ic3.gov is useless, and sad. This should raise a red flag to getting this site working. There is a glitch with the site. They direct you to use Ic3.gov and they have no idea what's their directing people to. I was sent to file a complaint here and there's a glitch with their site,
People try this: https://ehome.uspis.gov/fcsexternal/default.aspx
Hope this helps