maria c.

1-you can make an account for your order, but you can't cancel your order by clicking a 'cancel' button once its made. Instead, you have no other choice but to contact customer service. Customer service gets back to you two days later, saying its already shipped and theres nothing they can do. So you are stuck with your order, which any other site would have let you cancel easily if you had just hit the cancel button shortly after making the purchase.
2-then your order says it was delivered, but nothing is there. So you contact Customer service again, to let them know the package you never wanted in the first place didnt arrive. They get back to you three days later telling you once again, there's nothing they are going to do about it (when other places would offer to ship a new shipment out to you and offer their apologies.) and tell you to take it up with USPS instead. So you have to make an account with THEM and then submit a form for missing mail that will likely end you up nowhere.

Horrible customer service. Highly suggest this company reviews its practices. Waste of money and waste of time.