Maria A.

I ordered 2 gift sets one being the Chardonnay pairing box and the other a thank you wine box. These gifts were meant to be for bosses day which is today October 16th and were suppose to have arrived one on Tuesday and the other Wednesday. I was very hesitant on ordering online and decided I would call to place my order to ensure it would be sent correctly and arrive on time. Placed my order with a lady via phone who didn't seem to be much help with my questions she took my cars into and the said we'll email you the order # but never asked for my email. I called back the following day requesting that they please email me a receipt with tracking info only to find that the address of delivery was incorrect. The person on the phone quickly addressed the mistake and corrected the address and confirmed with me that there would be no delay on the delivery. Come Tuesday I was expecting my 1st delivery and nothing came the Wednesday came along and as we approached the afternoon my concern became to great to bare so I called the customer support number and asked when I could expect my delivery. She told me the package had been delivered yesterday and I asked where it was delivered to since I had not received it, she quickly said oh no my mistake it looks like the Chardonnay pairing box is expected to arrive on the 19th and the thank you box will ship out November the 3rd. WHAT! How could that be I was assured I would get it by Wednesday the 14th in time for bosses day! I asked to speak with a manager and was placed on hold the the call dropped I called back and then again was asked to hold only to be instantly hung up on again 3rd call again asked for supervisor and was rudely told "you know I'm trying to help you" and I responded I realized that but you've done all you can and now I'm asking to speak to a supervisor. I held for 30mins and then the call dropped. I called back again now the 4th time and had a man help me who apologized and explained that I was misinformed and that one of my packages had indeed be shipped and was somewhere in Melbourne Florida and would arrive on the 19th the other was on back order and was available for delivery until November. I ended up canceling my non shipped order and the other I was not able to Cancel since it was already shipped was simply told that once it arrived for me to call back and tell them it had not arrived in time and that I expected a refund. Well here I am now today with no Harry and David gift basket to present on Bosses day so I ended up calling edible arrangements and ordered a set of gifts from them so that my superiors had something from the staff and I showing our gratitude for them. NEVER EVER ORDER FROM THEM! Plus shipping was $30 and to not get the items on time is just silly.