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Best customer service, replies very fast, gives personalized customer service and treats all customers like kings!
I wish I visited site jabber before ordering from this store. After I paid for the most expensive and fastest UPS, they ship my orders after 2 weeks. When I asked for the proof of shipping because I felt like they overcharged me, when UPS gave me a tracking information, it showed only 12.5 kgs. So i emailed them that i paid for 41kg so they should refund me the overpayment.
The person named they, replied ¨are you kidding me? We send you 2 boxes and you say only 12.5? Weigh it yourself and see we are charged by volumetric weight not by kg! ¨
If I was wrong, it is her responsibility to correct me politely, I have to push to get refunded for the missing items and make a computation so they will reply. Very rude. Do not order from this company! GARBAGE COMPANY AND THE WORST SUPPLIER IN CHINA
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