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Marguerite H.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2020

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1 Review by Marguerite

8/9/20
I had to file a claim with the BBB to get my styling fee returned to me after I never received any shipment. There was no tracking update for anything after my shipment was listed as being at their New Jersey warehouse. After numerous emails where the customer service claimed they could not cancel the charges on my account, I contacted the BBB and cancelled my AdoreMe Elite membership and received email confirmation of the cancellation. Then, 10 days later, I saw that the website had retained all of my personal information, including payment information. I emailed the company again (they have been unreachable by phone) to demand the removal of my personal information. I informed the company that if I should receive any further charges to my account then I will notify the fraud department of my bank, as that is the instructions of my bank.
sandran43
Sandra N. – Adore Me Rep
Hi Marguerite,

Thank you for taking the time to review us!

I am terribly sorry to hear that the experience you had with the Elite Membership less than perfect.

It is not our intention to create inconveniences for our customers and we wish to ensure that all boxes are processed, shipped, and delivered in a timely manner. However, shipping mishaps like this can happen without our control.

We also wish to provide great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.

Don't worry, I would like you to know that your feedback has been forwarded to one of our agents and would be more than happy to assist you by email in relation to this matter.

Let us know if there is anything further we may do to help.

Kind regards,
Adore Me
help@adoreme.com

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