margo j.

I ordered on line but never got a confirmation email. When I called they said I did not have an order so I reordered. Some of the items were sold out so I ordered some of the same orders and some new orders. Both orders arrived quickly on the same day-the order they told me did not go through and the 2nd order I placed.
I called over 5 times and was basically told I was lying about being told the first order never went through. They all said they would call me back and I never got a call back. They told me they had to trace the call I made when I was told the order did not go through. I was then told they would send me a prepaid label so I could return one order. When the prepaid lable did not arrive I called back and they denied saying that. Although by this time I was documenting the time I called and who I talked to they still denied it. I was told in the last phone call I could return the unwanted items but they would not pay for the return shipping which was their store policy anyway. My issue was I did not think I should pay for the order since they shipped it twice. I spoke to 3 different supervisors that all said something different. I am not going to spend the money on returning the items as it will be almost as much as the items I bought. I will donate them to a charity and NEVER shop at Forever 21 again. I am surprised with all the negative reviews on this site that they have not made any changes.