Margo A.

Wow. I was looking for some sites to join and this one was rated NUMBER ONE on a long list. Well, went in to find that 8 years ago I was a member -- I have an unpaid amount of $13.25 in my account. Took a survey and earned a WHOPPING TEN CENTS! Apparently have to get to $15 to claim. At any rate, I noted I had sent SEVERAL help tickets 8 and 9 years ago asking why I stopped getting survey invitations and NEVER GOT ANSWERS to any of my several inquiries. I'm trying once more, but if it doesn't work, I'm out time and effort and $13.35. NO idea why they were rated #1...

Orderd shoes for my granddaughter; didn't fit, called them and they asked what size, sent out the new ones and trusted me to return the others -- who does that?! A great customer-oriented company, that's who!

Free shipping within 2 days, even delivers on Sunday! Order from the Prime Now if you're feeling under the weather and ran out of teabags... 2 hours free ship to your door! LOVE IT! Try to only order what they have in stock as sometimes if it's another vendor the order is incorrect. Then pain in the butt to return...

Used to be a good place to shop. Not anymore. First of all, if you want something within a reasonable timeframe you have to order from their "Ready to Ship" category which more than likely means stuff that's been returned because they do NOT warehouse any of the mdse they front on their site. They wait until they have their whole order together from customers, then THEY order the stuff, it comes to them and then THEY RE-SHIP IT OUT TO CUSTOMERS. It is now taking a month to get anything you order. Used to be quicker. You can't return anything. I bought a pair of rainboots for my granddaughter couple years ago and they came alright, but one boot a size 9 and one a size 13. Crock. Nice website, some stuff is okay but honestly, I just google the stuff and get the brand name and see if I can get it from Amazon free ship in 2 days. Perfume deals are good. Clothes suck quality-wise, and if you don't mind waiting FOREVER for your stuff some of the hard goods are nice. Oh, and it USED to be BARGAINS! Now they are featuring handbags for $1,000 to $2,000. As I said on their FB page, if I had THAT kind of money I wouldn't be shopping online at your store, I'd be taking my limo to Saks... not worth it anymore. Sad. It used to be good.