Margaret T.

I have been a Tempurpedic owner for a little over three years. Paid DEARLY for it too. BUT by the end of the third year, I found that it was a bit soft under the ol' butt. I was terribly disappointed about this and consulted Tempurpedic. You have to go through quite an ordeal (which includes removing your mattress from the bed and putting it on the floor and taking pictures). Not only can I not lift the king mattress, but I have no space in my tiny bedroom to put the mattress on the floor. So I am caught between a rock and a hard place. Think that if a customer has a legitimate complaint about a $3000 bed, Tempurpedic should send someone out to look at it.