I purchased an item which they said was delivered. I searched everywhere and found no item delivery. I contacted customer service and they immediately shipped a new item. Item was received the second time.
I ordered another item to take on a trip. Due to the slow shipping, the item was received while I was on the trip not before I departed for the trip. I was not able to use the item on my trip, and it will likely be a long time before I can use it.