Margaret S.

Went to register my brand new/sealed $250 prepaidgiftbalance VISA card only to find that someone had used it in California and Arizona 5 times and leaving me with $3 on the card. The *******536 number is a joke. They barely speak English. After giving them my information and story of what had happened they deemed my card "compromised." They then told me I would have to be transferred to their fraud department... I waited 1 hour and 18 minutes before giving up. I called the next day... having to repeat everything over and over again... on the fifth try they finally were able to switch me to the "FRAUD DEPARTMENT." I had to repeat everything over and over. They made a note and told me I would be receiving a form to fill out about what happened. Once I fill it out and send it back to them, they will review it. It could take 90 days for this process and to receive my money on a new card. I called today and they are just useless. I want to know where my replacement card is and they asked if I have filled out the form and returned it. No, I haven't receieved it. Do yourself a favor and never buy these gift cards again. Never.

Bought this soap and thought it was beautiful. I had been so excited to use it but what a bummer when I actually used it. No scent. Waste of money!