The website is okay but the crooks who operate it are not. I had a similar experience, got the boots, which I immediately saw were fake, returned them and was promised a refund and am still waiting while they keep making excuses. I reported them to UGG and all they did was thank me and don't seem too concerned. I also advised my credit card company and they don't seem too interested either. There should be a way to stop these scum bags from being allowed access to credit card payments otherwise they will continue to screw consumers.