Member since September 2019
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Unbelievable. I'm on fire. Paid 920$ for a one way ticket because I needed a specific time for my husband's flight. I get an email that I need ID and picture of my credit card front and back...I knew it seemed shady but desperate times ( you know how that one goes). So I send my info. A day later I get an email saying as per my request my flight has been cancelled, I did no such thing. I call customer service and by the end of the conversation the man is practically yelling at me because I can't understand him. He tells me I need to resend my ID and credit card pictures because they never came through (which now in hindsight is fortunate for me) The charge goes through on my credit card and yet no flight info is dispersed to me. I email them because I did not want to speak to rude people (btw he was yawning as well) and I get an email confirming a flight to the wrong destination and to the incorrect person. So, again I call. This time I'm redirected to booking. This man apologizes and tells me this flight is no longer available? Wait what? The charge has already gone through on my card. He is sorry but that flight is no longer available and he can get me an earlier flight...which my husband cannot do that is why I booked the other time. This man was kinder but I was still so frustrated. I would strongly advise to not do business with this company. Very unprofessional. Shady.
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Marcy B.'s review
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