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Marc V.

Contributor Level

Total Points
81

1 Review by Marc

  • RepairPartsPlus

9/8/20

This replacement digitizer is a waste of money. RepairPartsPlus customer support was not helpful and would not honor a warranty replacement within less than 60 days of delivery when clearly the failure was the part they provided, not the installation. I installed the digitizer with the provided home button (when delivered the new home button is attached to the digitizer with adhesive). In less than 45 days, the adhesive holding the new home button in place failed rendering it useless. The suggestion from customer support was to remove the digitizer and apply new adhesive. This is not easily done because: a) the digitizer is very difficult to remove without breaking and b) I do not have new adhesive tape to reapply the digitizer to the ipad or the home button to the digitizer.
Additionally, the new digitizer has a "dead zone" where it is not responsive to touch - something that developed ~45 days after installation.
I would NOT recommend this digitizer replacement to others or this company in general due to their poor customer support. I am giving the review 2 stars because they delivered the product on time.

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