I ordered a NEW GREY Aeron and got a used black one instead. They wouldn't acknowledge that it was used. I even ordered the additional soft wheels which they threw in the box instead of putting on the chair leaving me with the casters on the chair that showed obvious use. When I sent a pic they saw the one good wheel I had installed and accused me of trying to scam them. I have put in a Paypal dispute. DO NOT ORER FROM THESE SCAMMERS. They offered me a "refund" of $50 off the price I sent only they never even made good on that. Three times they delayed and then said they changed their minds.