Gazelle offered me $230 then lowered to $160 saying. " Not Flawless Device: We found some signs of wear; therefore, your device cannot be considered flawless.
Scratches: We found some scratches that are more significant than expected."
This phone was near flawless with a brand new batters. It had a couple of very "fine" scrstches which were hardly noticeable. It appears they offer offer then lower once they get your phone.