Marco G.

We have a dispute with Dutch Expat Shop and specifically owner-director Mark Nooijen. He has refused to sign up with any mediation organisation (e.g. Thuiswinkel Waarborg, Webshop Keurmerk/Webshop Trustmark, Consumentenbond, Geschillencommissie) so we cannot have a 3rd party make the decision on who is right, despite Mark saying in an e-mail he would accept their decision, as per attached screenshot. (He has to sign up with one of these organisations before they will mediate). Be very careful dealing with this company. Mark has a law degree so obviously knows exactly what he can get away with legally. As we, like all his clients, live abroad by definition ("Dutch EXPAT shop") he knows it would be very hard for us to prosecute him or his company under Dutch law, but the worst thing is that he doesn't even WANT to try to keep his customers happy and coming back...