MARCO G.

I order a wedding band on 10/25. The email I received confirming the order said 2 days delivery. I called them 2 weeks after to ask about my ring and they told me that it would take another week. I called two weeks after and got no answer, left a voicemail. I called the following day same story, and sent an email. Called the following day and finally someone picked up the phone (same person always picks up the phone). That person started screaming to me asking me why I was calling them so often. When I told the person that I was just wanting to know what was going on with my order he yelled at me saying that they had sent me an email today. I explained him that as I was driving I haven't gotten the chance to check on my emails. Then he said that I should read my emails before calling them to ask questions about my order. I got very upset with his answer as I was only inquiring about a ring that I paid $1,300 for it. I told him that it was my right to ask about something that I paid for and that they should provide good quality service, that was the least they can do for their customers. He kept on saying that I should call them anymore. I asked for a supervisor or a manager and the person wouldn't transfer my call. I cancelled my order and I don't know if I'm going to get my money back. I opened a dispute with my credit card company. After a month delay, I don't understand why someone who's providing you a service, can get upset when you are asking for your goods. The least I was expecting it was an apology. If you want to be treated as you deserve, don't do any business with these guys!