Marc M.

Recently bought a remote control car from Nitrotek, unfortunately this stopped working after a couple of weeks. Unfortunately this now meant that the product was outwith the 30 day return period (it was bought in plenty of time for a birthday present). I contact them, they asked me to try several fixes however, nothing worked. I was then requested to send the product back at my own cost, to be inspected by Nitrotek. After contacting them to get an update, they could not find the product and asked me to send proof of postage, which I provided. I was then told they would get one of their technicians to carry out a full inspection and would get round to inspecting it within a couple of weeks. At that point, depending on the 'internal' inspection report they would advise me of next steps. By this point almost 1 month had past, despite numerous chaser emails, requests for updates and a refund (as I had had enough of the poor communication and customer service). Nitrotek eventually found a fault with the product and said they would fix it and send it back to me, I argued that I didn't want it sent back as if the product is of such poor quality then I would prefer to spend my money in other ways. Unfortunately as I was outwith the 30 day period, I was not entitled to a refund so reluctantly agreed to receive the product back. I also stated that I would require full costs incurred due to postage which they have flatly refused. The arrogance of the person on the email was outrageous, very unpleasant and unhelpful.

Do not use this company... BAD PRODUCT, AWFUL CUSTOMER SERVICE!

Nitrotek are an online supplier of remote control cars/vehicles and small electric/petrol 'toy' cars/vehicles.