marc L.

Customer service:
Customer service on my experience is exceptional. I had two complaints and it was handled swiftly. Refunds are promised as expected. Verfication usualy take place within 2-3 days and the refund is given 3 working days after it was approved. Returns of items can be expedited if you contact them via email or best if you call them.

Product quality:
Out of my 15 purchases, 1 is defective (casio wrist watch) but i was able to return it immediately when i directly contacted the delivery man and sent an email to expedite my refund. Other than that i ordered an adidas shoes with half its original price. The quality is good as i compared it with the one in adidas store. Another is 2 topman shirts which has good quality as well. I also compared these 2 in a topman store in SM and they are the same quality. Other shirts i ordered also have a good quality.

Delivery consistency:
Express shipping on my experience is kept as promised. I had two express shipping and it was delivered the next day. Regular shipping takes within 3 to 5 business days.

Accuracy of items:
Outnof my 15 purchases i had 1 complaint about a wrong size but as expected they also handled it accordingly.

Overall experience:
Not bad for an online shop.
They always have promos and discounts. When on sale, their items are always cheaper compared to SM's. There's a variey of choices and good designs to choose from.

Note: i live in metro manila which may have a different expectation on other places outside manila. Also, i always buy through COD.