After going public with my complaint and a BBB complaint filed I did get a full refund. This was a very long process and I think Gearbubble thought I was just going to drop it and say it was not worth my time. As a Vice President for a large company that does 1/2 a Billion a year the best advice I can give this company is to up your game on customer service and quality control or the owner Donald Wilson will not be in business for long. At the end of the day I got my refund in full. For the rest of you reading this then best advice I can give you is stay away from this company! Buyer Beware Gearbubble will try to rip you off!
“Company is a scam, they should get a negitive”
6/28/18
• Previous review
I have been working with this company for over a year. First off all shipping costs are over double then the real cost. I signed up for the Esty program paid over $50.00 to sell and after signing up then I was told I could only sell cups and nothing else! Requested refund same day as sign up and told no. Then I ordered 14 tee-shirts for a company after 6 weeks they arrived printed wrong. Their Support wanted a photo of each one and I sent them. I was told they would replace them, 8 weeks go by and nothing. I had to refund my customer so this makes me look bad. I requested many times for a refund or replacement and they got to the point they would not even respond to me. It was not until I posted on their FB site that I got a response (text) from the owner Donald Wilson telling me I was unreasonable and he was deleting me and for me to never do business with his company again.(I have copy of text) At this point I was left no choice but to open a BBB complaint. This company is a SCAM and will not stand behind the customer when they are in the right! Buyer Beware!
