After spending hundreds and hundreds of dollars with this site they deleted my account because I was angry and frustrated that they charged me for a letter that l did NOT send. Instead of doing good customer service and good will they simply deleted my account without refund and without an option to reinstate. The worst part was that after spending hundreds of dollars I finally meet a lady I was really keen on and could definitely see a long term relationship with but now because they deleted my account I have no way of contacting the lady and explain what the site did to me and how l have no way of contacting her AND I have lost all my money in the process with no results! It's criminal and is nothing g but theft as well as plain cruel on my and the ladies emotions. They will probably tell the later that I violated rules which I definitely did NOT! All l did was defend the fact that I did not send the exact same letter twice! Why would I do that!? Why would I tell the lady the EXACT same information and ask THE EXACT same questions? It doesn't make sense! I swear on my children's lives, my parents lives and my siblings lives that I DID not send that 2nd letter and frustrated me so much that your support staff were insinuating that im stupid and a liar. The 2nd and worst part of this agency is that although i have spent hundreds and hundreds and hundreds of dollars on this site to get to a point where I FINALLY found a lady I want to build a future with and not only do I have no way of contacting the lady to let her know the truth about what's happened I have now lost every single dollar I spent to get this point... that is just plain theft! If they don't want my business they should refund all my money and give me a chance to personally explain to my lady friend and ask if she would like to exchange details so we can communicate freely without this thieving site!
Dear Marc,
We are sorry to hear you feel that way.
Could you please clarify, which lady made you feel it that way about our platform? We allow only real people to be here, that is why your feedback is so valuable.