marcinm17

Marcin M.

Contributor Level

Total Points
83

1 Review by Marcin

11/12/18

In my opinion, agents who are working in AB-Flatmate are incompetent and I found that there was a lot of miscommunication between them. From the first time, when we moved to a new room, they were saying untruth or they weren't well informed about the property. In notice, they put information that house is with garden and every week cleaner is coming to clean house but it wasn't true. Anyway, we rented room for the same (a little bit expensive) price without mentioned facilities. They guaranteed that room will be clean before moving but nobody cleaned it. We had to do it by ourselves. During few months, we had a few issues and usually they were trying to resolve the problem but always it has taken a long time. For example, Internet was reseting by itself and loosing connection many times per day and after few months nothing changed. The agency couldn't sort it out although we were writing complaints. I think that they don't know what's happening in property that they try to manage. Me and some flatmates lost their belongings in house and they don't know what happened and they seems like they don't care too much. Moreover, they are renting rooms for everyone and after that some tenants make a lot of troubles. I can't recommend this agency right now but I hope that they will improve theirs poor quality of management.

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