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Horrible customer service. They send the same concerning email saying they will get to you soon. It's been a month and no contact just a generated email. Don't buy from them whatever you do... They sent me a broken item and no resoultion.
I ordered a product from them it took over a month to get to me and when it did the package was crushed and the contents ruined. They used cheap packaging which did not protect the item. They did not stand behind replacing the item so I just wasted money. Never Never buy from them there are much more honest companies to use. I will continue to let people know how dishonest they are...
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Dear Marcia S.,
Thank you for your review.
Please rest assured that we always do our best to help our customers and improve our service.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Our order numbers start with the capital L, if you can offer us an order number we would be more than happy to assist you.
Then we will offer you a solution via the ticket center.
We look forward to hearing from you soon.
Many thanks,
Dresslily Customer Support Team