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They take your money never get your product. Never answer the emails or messages. Cannot speak to anyone. They say they shipped your product and you find out it was never shipped. I am turning them over to attorney general and better business bureau
Marcia S.'s review of DHgate earned 4 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Marcia,
We are sorry to hear about your experience. We tracked the order and indeed there was no shipping information found in the tracking site. For this case, we suggest that you file a dispute so that we can assist you in getting a resolution.
Please open this link to get you started in filing a dispute on this order: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808159a7d500015a10952f284624
You may select "invalid tracking number" as your dispute reason so that we can investigate on this transaction. Once the dispute is filed, the seller is given 5 days to resolve the issue. If the merchant will not solve the issue until the 5th day since the dispute was filed, please contact us back so that we can assist you in escalating the case to our Resolution Center. Once proven that the seller did not ship the order, you will get your money back and the merchant will be punished.
Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com