Thumbnail of user marciap17

Marcia P.

Contributor Level

Total Points
85

1 Review by Marcia

  • Wayfair

12/27/16

I will never again order anything from Wayfair.com! On Thanksgiving weekend I ordered a dining room table and chairs to be delivered by December 9th, just in time for the holidays. After they charged my credit card the delivery date was changed three times by Wayfair. To make matters worse the contracted delivery company changed the delivery dates and times on two separate occasions. The third attempt at delivery was for December 24 a time and date picked out by the delivery company. The delivery company never showed or called during the four hour delivery window on Christmas Eve. I called Wayfair.com customer service several times complaining about having been charged $2500 and never receiving my item. They kept sending me follow up emails telling me that it was my responsibility to reach out to the delivery company to reschedule the delivery. The delivery company never answer their telephone or returned my phone call. After communicating this problem several times to Wayfair's customer, Wayfair kept sending me follow up emails telling me that it was my responsibility to reach out to the delivery company. After missing two days of work waiting for the schedule delivery of my dining room set I canceled the item. The worst part about this entire experience is the fact that I had to pay $144 return shipping to Wayfair when my order was never even delivered to me in the first place.

Marcia Has Earned 5 Votes

Marcia P.'s review of Wayfair earned 5 Very Helpful votes

Marcia hasn’t received any thanks yous.

Marcia doesn’t have any fans yet.

Marcia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user typ85
Ty P. reviewed Wayfair
3/26/24

My order still saying preparing for shipping an have not once ship nothing Wayfair warehouse in...

Thumbnail of user cuomoluc
lucia C. reviewed Wayfair
3/21/24

I recently purchase a bed from Wayfair, but unfortunately I this was a terrible experience. The...