Marcia J.

20+ years advertising with the yellow pages. Over the last year service have changed for the worst.
My account was credited after months of the yellow pages investigation team conclude mistake was made on there part earlier this year because my ads info was wrongly displayed.

Now I called to change my mailing address, after repeating my new address twice, I asked the staff to repeat it, she took offense to that and hanged up on me. Called back she hanged up again. Third call back I got someone by the name of Karen who informed me it wasn't change. She apologized and changed it and was ok repeating it.

Staff needs to be trained properly.