marcia h.

Stella York by Ella Bridals Bridal Gown Style - 5480

Very disappointed with this company, I did not have much to spend on a dress so to be able to find a simple dress I like at under a £300 I was very excited. I did my research and Jennifer Bride.com had great reviews and return policy, so I placed my order.

When the dress arrived, I could not wait to unwrap it, as I unfolded the dress I could see pin holes across the bust area, after opening it further I could see more. I continued to try the dress on, I was happy with how the dress was made except that the ruffles across my stomach were not stitched well and were baggy in places. It hugged my hips far more that the picture shows and the stitches used to create the ruffles were visible and loose.

I reported it immediately that night as the returns policy say let them know within 3 days of receiving it, as it was I was told it was the weekend someone would look in to my email on Monday. Monday came, nothing so chased on the Tuesday and I received an email back later that day to say that they were sorry I wasn't happy "and as to the pin holes I could iron them out". As you can imagine I was not happy about this and emailed back immediately stating I was not comfortable in doing this, in case something went wrong. I wish to return the dress for a full refund as stated in their policy. I sent this email twice and they have failed to get in touch with me, I assume they are going to just ignore me!

Not Happy as I have four weeks until my wedding, no dress and no money to get another one :(