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You have a fairly decent product, albeit its recommendations are questionable at times. My subscription ended yesterday and I cancelled yesterday. However, you still charged my account. Your practices are deceptive and what is worst is that customers have no way to contact you. Your product is not worth $139.00. Please refund my account.
Dr. Hawk
I ordered a book cover from someone who claimed that they would make me an awesome book cover. I paid extra for a shutterstock image. When I received the product I was shocked. The design is something that a 8 year-old could do. I just wasted $57.00.
This company is a scam. They have illegally withdrawn $34.95 out of my account. I am currently disputing this with my bank.
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Dear Marcia,
Thank you for your comments
Marcia, regarding the $ 34.95 charge-- we make every effort to let our subscribers know of our auto- renewal feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
If you have any questions regarding your subscription, our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
Livecareer