Member since October 2018
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INDEED.... This is absolutely the worse company to order appliance parts from. I ordered 3 gaskets for my Maytag refrigerator on Sept 28th, and paid for expedited shipment to reach Monday Oct 1st. When Monday came, I did not see the package, so I checked status online and it said that it was on back order. NOT GOOD....
The problem with this is why someone didn't call to say the order is back-order especially being that it was an expedited shipment? So, I called back to cancel and ordered it from a different website which got me the part in a timely manner as promised. Now I got an email that one of the part has been shipped !! Like WHAT????
I called back again the next day for Sears to tell me that I have to wait until they (vendor) received the parts back in order for Sears to refund my money.. Like WHAT AGAIN???? nonsense.
My issue is, I don't have anything to do with the vendor, so why have your customer wait this long for a refund that you Sears need to process right away, and you Sears can deal with the vendor.
Sears was so quick to debit my credit card for payment, but is dragging this process out just to credit back my card. I don't understand and I am very FRUSTRATED with this whole situation. I see why the company is struggling and having problems.. I wouldn't be surprised if the company closes down.......
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Marcia F.'s review
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