Marcia B.

My original review was 5 stars and said I loved coupon cabin and have saved lots of money over the many years I've been a member. That changed last week when they notified me that I had violated their rules, that my account is closed, and that I am permanently and irrevocably banned from their website. I was flabbergasted! They responded to enough questions to allow me to know that the rule I apparently violated was that I accessed coupon cabin from the same IP address as another coupon cabin account at some point. We have allowed a few visitors to access the internet from our home WiFi, and I may have accessed coupon from WiFi while I was traveling, so it's possible. They would not investigate further to understand how it happened and they made it clear they really don't care how it happened, even if they are mistaken. Clearly the rule must have originally been put in place to prevent people from having more than one account and claiming more than 1 per month (formerly 2 per month) of the exclusive offers, but anyone who even remotely understands WiFi would know that this would not allow the members to use coupon cabin unless they were home and never let visitors use their WiFi... not reasonable or realistic, or understandable, and it's no wonder there are many complaints about this horribly unfair policy. Besides that the responses to any inquiries about such a notice are very condescending, rude, and unprofessional... a very poor business, and a bit shady too.