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1 Review by Marcello

DHL

DHL

6/7/17

I ordered a hair lotion from an Italian pharmacy which delivers all over the world. The product has been blocked in Moscow; dhl claimed the lack of information about what was inside the box, then the customer service asked me if it was a hair product (so the information was there then!!). I called dhl on the phone and the operator said at first that I had to send them documents about the product (how could I send documents of a product that I have not yet received!!!!?), then he said that it was ok, they found the information needed and they were sending me the product the next Monday (it was still Wednesday!!). More then 10days for only a 2000km delivery, cost 50 euro for less than 1,5kg! Unbelievable. Dhl is defenetly not worth using, better go with other companies.

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on 9/6/17

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