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Marcello M.

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Experience: Travel

Member since March 2017

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1 Review by Marcello

I put a villa i managed in 2014 and after the first booking (i have to say it was pretty immediate), HL contacted me and asked for more information about myself (which I was pleased to give it).
They even asked me to send them a picture of myself standing and showing my id document.
I did it and after 1 or 2 days, they informed me that my property and ad were removed because i wasn't the real owner.
I told them I wasn't the real owner and specified it, but there was no way they listened to me.
My property was removed, my booking was deleted by them without letting me explain to the "future" guest what was happening.
So, I sent them an email where I was explaining that if the didn't reactivate my account, I would have spread my disappointment all over the net (which I didn't do it until today).
I called them today to upload another property I manage and after 3 customer service operators, 2 in italian and the final in english and 32 mins of conversations, they informed me that my account has been blocked and I won't be able to work with them anymore!
Yeah, they could have waited some more years to inform me!!!
Now, I'm really highlighting what they are doing!!!
Not only for "my bad behaviour" with the guest, but also because I had to call them to understand why I couldn't move through the website!!!

You know what happens? I posted my property to the competition HOMEAWAY!!!!


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